Health and Safety
Health and Safety
The company recognises that complying with the Health and Safety at Work etc. Act 1974 (and regulations made under it) is a legal requirement, not a matter of choice.
Our policy is to exceed the minimum requirements of the law where possible and to do this we will provide sufficient resources to meet this commitment. We will also ensure that systems are in place which will allow us to maintain, monitor and, where necessary, improve safety performance. Included in these systems will be means to allow communication and consultation on health and safety matters between all levels of the business.
In return, Hughes Productions Ltd expects employees at all levels to exceed their minimum legal duties, which are given later in our organisational responsibilities. This includes co-operating with us on safety matters and taking care of their own safety and that of others, whether from within the company or from outside, who may be affected by their actions.
Any information, instruction, training or supervision necessary to meet these commitments will be provided to those who require it in order to perform their job safely.
The policy and the way it has operated will be reviewed at least annually and more often if the business changes in nature or size. Any revision necessary to improve safety performance will be made and then reported to employees.
Equality and Diversity Policy
It is the policy of Hughes Productions Ltd to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. Furthermore, Hughes Productions Ltd will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
The policy applies to recruitment and selection, terms and conditions of employment, including pay, promotion, training and transfer, and every other aspect of employment.
Hughes Productions Ltd will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.
Hughes Productions Ltd is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. The overall responsibility for the policy lies with David Hughes, company director. However, all staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.
Quality and Complaints Policy
It is the policy of Hughes Productions Ltd, to provide its customers with a high quality service. The overall policy of the company is to provide the people, organisation and resources to supply our customers with the products / services that satisfy their requirement in every respect. Furthermore it is Hughes Productions Ltd policy to continually improve our quality by monitoring, measuring and enhancing our Quality and Procedural System.
Implementation of the Quality Policy is the responsibility of every member of staff, starting with the Managing Director who take policy decisions which enable the correct action to be implemented throughout the organisation
The Quality Policy has the full support of Senior Management and, together with Quality Assurance Procedures, ensures that activities are controlled in a manner compatible with achieving required service levels and obligations effectively. It is mandatory that all staff adhere to the procedures in order to achieve a consistent approach to Quality assurance.
Complaints Policy & Procedure
As a minimum standard, Hughes Productions Ltd will adhere to the respective Complaints Policy and Procedures for each contracted output for individual clients.
All complaints will be acknowledged in writing and followed up within 7 days.
All complaints will be investigated and reported on by Hughes Productions Ltd personally.